English Sales & Support 1.626.607.4468	Swedish Sales & Support +46 85 59 26 661 in USA
International Secure Fax 1-310-388-4657	Denmark Sales & Support +45 36 98 06 67 in USA

Backordered Items

We are not responsible for any delays in your order due to backorder situations. Shipments will be made when all items in your order have arrived at our depot. We do not make partial shipments unless you request your items shipped seperately when they become available.

Cancellations

We cannot accept cancellations or changes to your order once your order has been placed. If you have to cancel your order, our $75 non refundable service fee will be deducted from your refund. Wire transfer transactions are non refundable and funds can only be applied as a store credit. There is a minimum 30% restocking fee on placed orders and you will be liable for all shipping charges.

Currencies

All transactions are in US Dollars. Your credit card, Paypal or bank statement however will show our charge (billed as Emporium) in your local currency. The dollar amount in your invoice will be converted to your local currency on the day that you make your payment. Our currency conversion tool at the checkout page is meant to give you an estimate NOT a guaranteed rate. You can request the exchange rate for that day with your financial institution. Your charge will show as Emporium.

Duties and Taxes - Insurance

You are responsible for all and any applicable duties and taxes in the destination country. Those are not included in your total from Intlo.com unless you chose to have all duties and taxes included in your order at checkout. If a shipment is rejected by you because of customs clearance charges or gets returned to us due to restrictions your country has in place regarding the importation of the goods you purchased with our assistance, you will be held liable for return shipment and/or all other miscellaneous fees incurred by us that are associated with that return. Refunds for such returns will not be issued. We can only refund you the original merchandise purchase price minus shipment cost back to the store.

Taxes and customs clearance charges that may be due in your country when your parcel arrives at customs are your responsibility. To avoid surprises when your shipment arrives, we suggest that you use the shipping choice including Customs and Duties at checkout. This quote includes all applicable duties, fees, and taxes based on the origin, destination, and products in your shipment. By selecting Express with Prepaid Duties and Customs at checkout you can apply the calculated Duties and Taxes Cost to your order and you are guaranteed not to pay any local taxes or duties and avoid any possible delays with customs or brokers.

International Shipping and Transit Times

All our shipments are trackable and insured. We will make every effort to ship you order with your preferred carrier. However we cannot guarantee this. Please make sure someone is available to accept your parcel. Shipping companies usually try to deliver a package three times before the parcel either gets abandoned or returned to us. Track your package to find out when you can expect it. With a normal customs clearance these are the estimated transit times for standard and priority shipments. As soon as the status of your order is set to "Shipped" and the "Tracking Number" field shows a tracking number (instead of "N/A") that links to a tracking page of a shipper (Fedex, UPS), it still may take up to 2 days until tracking information is available on the shipper's website. If the status is "Shipped" and the tracking number field shows "N/A", your order was shipped via USPS (Global Priority Mail) which is not trackable.

Payment Methods

We accept all major credit cards; Visa, MasterCard, Discover, Diners, Paypal and American Express. We also accept Bank Wire transfers.

IMPORTANT NOTE: When paying with PAYPAL as your payment selection, you will be automatically directed to the Paypal Payment page ONLY once you have completed your order and confirmed your order.

Bank Wire / Bank Transfer / Wire Transfer

If you have selected Wire Transfer, Bank details and instructions will be emailed to you shortly after your order has been received.

Product Warranties

Any warranty for products purchased through us in the USA will be valid in the USA only unless stated otherwise on the actual warranty documentation.

Registration

You need to register with this website with your correct information. You will need to verify your email address and registration by confirming the email registration you receive after registration.

You will receive the following email: Thank you for registering at Intlo.com . Your account is created and must be activated before you can use it.To activate the account click on the following link or copy-paste it in your browser.

After activation you may login to https://www.Intlo.com using the following username and password.

Restricted Merchandise

It is your responsibility to make sure that the items you are ordering are legal to import into your country and do not require an import license. We are not responsible for shipments that are returned by customs officials due to restrictions and refunds for such returns will not be issued. We can only refund you the original merchandise purchase price minus shipment cost(s) back to the store and possible restocking fees.

Return and Exchanges

See Terms and Conditions and Return Policy Page

We reserve the right to modify, add or remove portions of this page, Terms, Help and FAQ at any time.